Refund policy

All sales are final. However in case if you have received a damaged/ defected product we would happily exchange it for you.

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.

We reserve the right to not accept a return if;

(1) the product/s are returned after use

(2) the products are damaged

The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on support@3eleven.in on the same email thread.

Once we receive the returned item, we will process the exchange within 7-10 business days.

If you have received a defective product, share images at support@3eleven.in and we will get back to you within 24 hours

The return will be intiated and picked up within 2-3 working days.

The refund will be credited to your original payment method within 7-10 working days.

Exchange can be done on the same product for the size only once.

Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock.